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Damaged Product
We are sorry that the product(s) you received were damaged during
shipping. You must file this report within seven (7) days after
you receive the product. We are not responsible for any damage after
7 calendar days. Once this report is filed, you'll receive instructions
on what to do next. No phone call or e-mails are necessary.
INSTRUCTIONS:
Please read the FAQs after receiving an order. You may find the
answer to your question there.
1. Use this form Damaged
Merchandise Report (DMR) to report damages made by shipping
companies.
2. Use the Return
Merchandise Authorization (RMA) Request instead, to return items
for any reasons other than shipping damage.
3. Use this report only for PHYSICAL damages that occurred during
shipping. Physical damages during usage and/or installation and
manufacturer defects are not considered as shipping damages.
4. Give as much detail as possible to describe the damage. If you
are reporting damages to a case, please give details as exactly
which part is damaged. We'll send only the damaged part such as
front bezel or one of the side panels, but not the entire case.
5. Customer is responsible for shipping upgrades from FedEx/ UPS
Ground/USPS.
You are welcome to call or e-mail us; however, it's not necessary
to wait for a reply. The best way to communicate with us is to Email
or Fax this report or our Online Support Center.
We'll verify the damage before making any decision after receiving
this report.
We'll let you know whether and when to ship the damaged item back
to us.Regardless, please keep the damaged item for as long as you
can. Our shipping company will stop by to inspect the damage and
pick up the damaged goods, we will then ship you exact product that
was damaged with same shipping method originally paid for.
To receive a replacement faster, you may consider ordering a new
one, filing this report within 7 days off receipt off goods and
we will credit you the first purchase once damage claim is complete
with shipping company.
For status and questions, please goto our Live Online Support Center
or send us an e-mail.
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